Zoho Lens
Augmented-reality remote support: see what the client sees, annotate on screen and guide visually without travelling. Like being there in person.
See the problem through the client’s eyes
Zoho Lens uses the camera of the client’s smartphone as a remote window. The technician guides visually with real-time AR annotations.
Live camera streaming
The client points their phone camera at the physical problem. The technician sees everything in real time with low latency.
AR annotations
The technician draws arrows, circles and text directly on the client’s screen. The guidance appears superimposed on reality.
Instant capture
High-resolution frames captured during the session to document the state of the equipment or the problem found.
Session recording
Full video recording of the AR session for archiving, technical training or intervention documentation.
Two-way audio
Real-time voice communication throughout the session. No extra app: just the browser or the Zoho Lens app.
Zero installation
The client clicks a link and starts the session from the browser. Nothing needs to be installed on the device.
Fewer on-site visits, higher support quality
BIT uses Zoho Lens for work on physical equipment (switches, servers, cabling, IoT devices) that previously required the technician to be on site.
Remote hardware diagnosis
For problems on physical equipment, routers, NAS and network devices: diagnosis and user guidance with no travel.
On-the-job technical training
A senior technician guides a junior in AR during a complex intervention. Reduces errors and speeds up training.
Implementation for MSP clients
We configure Zoho Lens for IT teams managing clients with physical installations spread across multiple sites.
Cut technical travel without cutting support quality
Zoho Lens is the on-site support of the future. BIT already uses it and can help you implement it in your team.