IT for Hospitality: we understand it from the inside.
Our consultants don’t come only from the IT world. They come from the sector: operations management, sales, event planning. They know what really happens behind the front desk.
Over 30 years inside the sector.
Working with a hotel isn’t like working with an office. Every department has its own rhythms, tools and processes. Needs change between high and low season, between opening and closing, between an independent boutique and a structured chain.
BIT’s consultants have held management, sales and event-planning roles inside accommodation businesses. When we propose a solution, we already know how it fits the client’s operational reality: what resistance there is, what works and what doesn’t in the field, how to get a team that doesn’t want to slow down service to actually adopt a tool.
The most frequent needs in the sector.
What hotels, resorts and accommodation businesses bring to us most often.
A reliable customer database
Data scattered across PMS, OTAs and Excel sheets makes effective marketing impossible. We build a centralised, clean and commercially usable database for loyalty and direct campaigns.
Internal communication flows
Front desk, housekeeping, F&B, management: every department communicates differently. We organise internal flows with tools the staff actually adopt, without slowing down service.
Network infrastructure
Guest networks segregated from the operational network, reliable Wi-Fi coverage in every area, VLANs per department. We design stable network architectures from scratch or overhaul existing ones.
Outsourced IT Manager
An in-house IT figure is expensive and hard to keep up to date. BIT replaces it with an ongoing service: an always-available, always-trained point of contact who knows your property.
Infrastructure management
Servers, workstations, backup, updates, security. We manage the property’s entire IT infrastructure proactively: we don’t wait for something to break during high season.
Hotels
Resorts
Chains
B&Bs & farm stays
Holiday homes
Based in Tuscany · clients across the whole of Italy.
Let’s talk about your project.
Tell us about your property: together we’ll find the right solution.