Where should a hotel start when digitising the guest experience?

With the guest journey rather than the product catalogue. First identify where the property loses time or opportunities, then choose what is needed. Buying a tool before identifying the weak point means spending on a problem that was not there.

Does a hotel need to replace all its systems at once?

No. It is better to start with one element that solves a concrete, measurable problem, confirm the staff use it and then add more. Wholesale replacements during the season easily leave a property running two incomplete systems.

Who manages the tools after installation?

BIT Informatica implements the tools and manages them over time, including PMS integrations and the network they run on.

Hospitality solutions: PMS, guest experience & Wi-Fi

Q: Do hospitality solutions integrate with the PMS already in use?

PMS integration has to be verified before choosing any solution. A tool that does not talk to the PMS forces staff into duplicate data entry and gets abandoned within months: it is what decides whether the tool is actually used.

Guest Experience

Duve. Guest Experience Platform for Hospitality

Digitise the whole guest journey: online check-in, branded guest app, personalised upselling and multichannel communication, integrated with your PMS.

Discover the solution →In-room engagement

SuitePad. The in-room tablet for Hospitality

Replace the room phone and paper directory with an in-room tablet: room service, bookings, targeted offers and real-time feedback. More in-house revenue, fewer reception calls.

Discover the solution →Sales and Events

Event Temple

The cloud CRM for hotel and venue sales, events and catering: pipeline, proposals and contracts in seconds, automations and invoicing, integrated with your PMS.

Discover the solution →Connectivity

Oscar Wi-Fi

Guest Wi-Fi that becomes marketing: branded captive portal, social login, GDPR-compliant data collection, reputation management and sales automation, on an enterprise network by BIT.

Discover the solution →

Want to digitise your guests’ experience?

Together we map the guest journey and your property’s technology stack to choose the right tools and integrate them with your PMS.

Let’s talk about your project →

02Frequently asked

Hospitality technology: the questions we hear most.

Where should we start?

With the guest journey, not the product catalogue. First find where the property loses time or opportunities, for instance a check-in that jams the front desk on Sunday afternoons, then choose what is needed. Buying a tool before identifying the weak point is the most common way of spending well on a problem you did not have.

Will they integrate with the PMS we already use?

It is the first thing we check, before proposing anything. A tool that does not talk to the PMS forces staff into duplicate data entry, and within a few months it gets abandoned: integration is not a technical detail, it decides whether the tool actually gets used.

Do we have to change everything at once?

No, and usually that is the wrong move. Start with one piece that solves a concrete, measurable problem, check the staff actually use it, then add. Wholesale replacements during the season are the surest way to end up running two half-finished systems.

Who looks after the property after installation?

We do. We implement the tools and manage them over time, including the PMS integrations and the network they run on. In a hotel, technology is judged when something breaks on a Saturday night, not on installation day.