Duve. The entire guest experience, in a single platform.
Duve digitises your property’s whole customer journey: online check-in before arrival, a branded guest app, personalised upselling and multichannel communication. One platform to free up the front desk, increase revenue per room and deliver a memorable experience. BIT Informatica supports you with setup, integration with your PMS and ongoing management.
Up to 345% ROI on upsells
Personalised offers based on each guest’s real preferences.
Online check-in before arrival
By email, SMS and WhatsApp, or via QR and tablet on site.
Branded guest app
Digital keys, info, local guide and checkout from the guest’s phone.
Native PMS integration
Connects to your management system and the main channel managers.
Today’s guest books, communicates and pays from their phone.
Expectations have changed. Guests want autonomy, instant answers and a smooth digital experience. Properties that handle check-in, communication and ancillary sales with manual processes and disconnected tools lose time at the front desk, revenue opportunities and positive reviews.
Front desk jammed at check-in
Queues at reception, paper forms and document collection slow down arrival and worsen the first impression.
Fragmented communication
Email, WhatsApp, phone and OTAs managed separately: lost messages, slow replies, no centralised history.
Untapped ancillary revenue
Upgrades, late checkout, breakfasts and experiences go unsold without an automatic, personalised upselling channel.
Reviews left to chance
Without a guided post-stay journey, positive reviews aren’t prompted at the right moment.
From booking all the way to the final review.
Duve guides the guest throughout the whole stay with an automated digital journey, branded to your property.
Pre-arrival
On booking, the guest receives the Duve link: online check-in, data and document collection, personalised upsells.
Check-in
Arrival with no queues: QR code, kiosk or on-site tablet. The front desk receives everything already filled in.
Stay
Guest app with digital keys, Wi-Fi, local guide, services and direct chat with the property.
Upselling
Targeted offers based on preferences: upgrades, breakfast, spa, late checkout, local experiences.
Post-stay
Online checkout, review request at the right moment and loyalty for the return visit.
A smooth experience. For the guest and for your team.
Duve removes manual steps and disconnected tools. Check-in, communication, ancillary sales and checkout live in a single interface, synced with your PMS. Staff work with less friction, and the guest feels a modern, tailored service.
Everything you need to digitise the stay.
A complete platform for hotels, B&Bs, holiday homes and property management, synced with your technology stack.
Online check-in
Registration before arrival by email, SMS and WhatsApp, or on site with QR, kiosk and tablet. Document collection and digital signature.
Personalised upselling
Automatic, preference-based offers: room upgrades, breakfast, spa, late checkout, local experiences.
Branded guest app
A web app customised with your brand: pre-arrival info, services, local guide, Wi-Fi and checkout, all from the phone.
Digital keys
Contactless access integrated with the main smart locks, for a complete self check-in experience.
Communication hub
Unified multichannel messaging (email, SMS, WhatsApp) with automations, templates and a centralised history for every guest.
Review management
A post-stay journey that prompts the review at the right moment and catches negative feedback before it goes public.
Integrated payments
Collect deposits, stays and ancillary services directly in the digital flow, with the main payment gateways.
PMS & channel integrations
Native connectors with the main PMSs, channel managers and OTAs to sync bookings, guest data and availability.
Analytics and segmentation
Data on guest behaviour, upsell performance and segmentation to refine offers and communication.
For those who live on hospitality and want to stand out.
Duve is the choice of accommodation businesses that want to automate operations, increase ancillary revenue and deliver a digital experience that meets expectations.
Hotels and boutique hotels
Properties that want to streamline check-in, promote upgrades and offer a premium, digitised service.
Holiday homes and short rentals
Operations with self check-in where automation and digital keys are essential to scale without permanent staff.
Property management companies
Operators managing multiple properties who need a centralised, multi-property, brandable platform.
Resorts and non-hotel accommodation
Businesses with many ancillary services to promote: spa, dining, experiences, local activities.
Structured B&Bs and guest houses
Small properties that want a professional image and less time spent on manual communication.
Hotel groups
Chains that need consistent experience standards, aggregated reporting and integration with the existing stack.
We set it up. We make it perform, together.
BIT knows hospitality from the inside: we manage IT infrastructure and projects for hotels and accommodation across the region. We don’t just switch Duve on: we integrate it with your PMS, configure check-in and upselling flows around your business and support you after go-live.
Setup and PMS integration
We connect Duve to your management system, channel manager and smart locks, avoiding double entry and misalignment.
Guest flow configuration
We design online check-in, communication sequences and upselling offers tailored to your property.
Branding and guest app
We customise the guest app with your visual identity, your services and the local guide.
Training and ongoing support
We make your staff self-sufficient and remain your technical point of contact for optimisations and new needs.
Want to see Duve in action?
We arrange a demo based on your property: we show you how Duve handles check-in, communication and upselling with your real flows, integrated with your PMS.