Zoho Assist
Professional remote support for IT teams and MSPs. Secure access to client devices, recorded sessions and unattended remote management.
Solve IT problems without leaving the office
Zoho Assist lets you access client devices in seconds, with end-to-end encryption and a complete audit trail of every session.
On-demand remote sessions
The client receives a link and within seconds the technician is connected to their screen. No prior installation required.
Unattended access
Install an agent on managed devices to access them at any time, even with no user in front of the screen.
File transfer
Send and receive files during the session. Useful for applying patches, uploading drivers or collecting diagnostic logs.
Session recording
Automatically records every support session for audit, training and documentation of interventions.
Mobile support
Remote access to Android and iOS devices to support users on company smartphones and tablets.
Intervention reports
A complete log of all sessions with duration, technician, device and notes. Useful for MSP contract reporting.
The tool BIT uses to deliver remote support
BIT uses Zoho Assist internally to deliver help desk and remote support to its IT-outsourcing clients. The same tool can be implemented for clients’ internal IT teams.
Setup for internal IT teams
We configure Zoho Assist for company IT teams that need to support users spread across multiple sites.
Integration with Zoho Desk
We connect Assist to Zoho Desk: every remote session is linked to the corresponding ticket for complete traceability.
Unattended access across the fleet
We deploy the agent on all managed devices for immediate access without involving the end user.
Fast, traceable remote IT support
Solve your users’ problems in minutes, from anywhere. BIT implements Zoho Assist for your IT team.