Zoho Survey
Professional surveys to gather feedback from customers and employees. Automatic analysis, shareable reports and CRM integration.
Listen to customers and team with surveys that produce useful data
Zoho Survey goes beyond a simple questionnaire: conditional logic, sentiment analysis and CRM data integration to put every answer in context.
Intuitive builder
Over 200 templates for every type of survey: NPS, CSAT, employee satisfaction, market research and product feedback.
Conditional logic
Questions that change based on previous answers. Tailored surveys that feel built for each respondent.
Multichannel distribution
Email, direct link, QR code, site embed or popup. Reach respondents where they’re most available.
Real-time analysis
Dashboards with automatic charts, word clouds for open questions and response segmentation by group.
NPS and CSAT
Standard customer satisfaction metrics with benchmarks and comparison over time. Identify promoters and detractors.
CRM integration
Responses automatically enrich customer records in Zoho CRM. Sales sees the feedback before the next call.
Surveys that produce insight, not just data
The quality of a survey lies in the questions, the distribution and how you use the answers. BIT supports the design and the integration with your business systems.
Survey design
We help structure questions to get actionable answers, avoiding the most common biases in business surveys.
Integration with CRM and Campaigns
We connect Survey to Zoho CRM to enrich customer profiles and to Campaigns for automatic post-purchase or post-service sending.
Custom reports and dashboards
We build the analysis dashboards in Zoho Analytics to track NPS and CSAT over time with segment comparisons.
Do you really know what your customers think?
A well-made survey is worth more than a thousand assumptions. BIT designs it, distributes it and analyses the results with you.