Zoho Desk
Omnichannel ticketing, SLAs and knowledge base to turn customer support from a cost into a competitive advantage.
Every customer request resolved in the shortest possible time
Zoho Desk centralises email, chat, phone and social into a single ticketing system with automations and quality metrics.
Multichannel ticketing
Email, live chat, phone, social media and a self-service portal in one place. No request gets lost.
SLAs and escalation
Set response and resolution times by priority. Automatic escalation when a ticket risks breaching its SLA.
Knowledge base
Internal knowledge base and customer portal with self-service articles. Cut down on repetitive tickets.
Zia AI assistant
Suggests replies to agents, classifies tickets by sentiment and identifies the most frequent issues.
Reports and analytics
Dashboards on response time, CSAT, ticket volume and agent performance. Data to improve your service.
CRM integration
Natively linked to Zoho CRM: every ticket shows the full customer history, open deals and related contacts.
A helpdesk configured around your processes
Every company handles support differently. We configure Zoho Desk to mirror your real workflows, not those from a generic manual.
Channel and department setup
We configure email, chat and contact forms. We create departments by request type or business area.
SLAs and automations
Together we define priority rules, response times and escalation workflows.
Integration with CRM and other systems
We connect Desk to your Zoho CRM, hotel PMS or other systems so customer context is always visible.
Agent training
Hands-on training for the support team on ticket handling, quick replies and knowledge base use.
Your customer support deserves a professional tool
Zoho Desk cuts response times and improves customer satisfaction. Let’s talk about rolling it out in your organisation.